Mangalore Institute of Oncology
Privacy Policy
How we protect your data and maintain confidentiality at MIO Hospital.
At Mangalore Institute of Oncology (MIO), we are committed to protecting the privacy and confidentiality of our patients and website visitors. This Privacy Policy outlines how we collect, use, and safeguard your information.
1. Information We Collect
- Patient Records: Medical history, diagnostic reports, and treatment plans stored securely in our Electronic Medical Record (EMR) system.
- Appointment Details: Name, email address, phone number, preferred location, department, appointment date and time, and any message or symptom details you choose to submit.
- Website Security Data: Technical information such as IP address, browser details, and bot-verification signals used to protect our appointment forms and admin systems.
2. Use of Information
Your information is used to respond to appointment requests, coordinate consultations, contact you about your healthcare enquiry, maintain hospital administration records, and provide diagnostic, therapeutic, and clinical services. We do not use appointment details for advertising or sell them to third parties.
3. Data Security
MIO uses technical and administrative safeguards to reduce unauthorized access, disclosure, or modification of your data. Website appointment requests are stored in our secure database provider and appointment notifications may be sent through our email service provider. Access to submitted appointment requests is restricted to authorized administrative users.
4. Disclosure to Third Parties
We do not sell or trade your personal information. We use service providers such as database hosting, email delivery, and bot-protection services only to operate the website and process your requests. Disclosure may also occur for medical necessity, legal compliance, or with your explicit consent. MIO is not responsible for the privacy practices of third-party websites linked from our platform.
5. Your Rights
Patients may request access to their records, corrections where necessary, or deletion of website appointment enquiries where retention is no longer required for hospital administration, legal, or clinical purposes. To exercise these rights, please contact our administration team through the contact page or our Pumpwell location.
6. Cookies and Bot Protection
The website may use essential cookies for admin authentication and security. Appointment forms may use Cloudflare Turnstile to prevent automated spam submissions. We do not currently use advertising cookies or marketing pixels in the website code.
Last Updated: March 2026. MIO reserves the right to update this policy as needed.
Have Privacy Concerns?
If you have questions about how we handle your data, please reach out to our administration team.